Question 1

How long does standard shipping take?

Accepted Answer

Standard shipping is no longer the selected option in the store.   If you can not afford DHL shipping, please request to switch to Standard shipping. ​ Standard shipping will have a rate of $20 - $90 dollars. South African Postal services are very SLOW, but it will get to you you. We will issue you with a tracking number, so that you may keep an eye on its progress. EMS promises to have the item with you within 4 to 5 weeks, but customs may hold and review the package from time to time. So please allow for 4 weeks for the package to get to you. Tracking on standard shipping is erratic. ​ PLEASE NOTE: Covid restrictions has put further delays on packages. Some packages take 5 or 6 weeks to arrive. Depending on your location.

Question 2

How long does express shipping take?

Accepted Answer

Express shipping takes up to 10 days.   DHL shipping: we have adjusted the store to only accommodate express shipping. This is determined by weight and by size of the package. If you include a vinyl purchase, this will increase the box size, and therefore will substantially increase your shipping. We have included the option to purchase without vinyl to allow for cheaper shipping rates. ​ If you can not afford DHL shipping, please request to switch to Standard shipping. ​

Question 3

What countries can you ship to?

Accepted Answer

Certain countries will not accept standard shipping, and will only allow for a courier. Its best to contact us to check if your country is eligable for standard shipping.   America has no problem with standard shipping.

Question 4

Mermaid Tails: How to measure to get the right size?

Accepted Answer

Please take special note of the sizing suggestions to get to your accurate measurements. If you are unsure, always size up. Its sometimes best to ask someone to measure for you. Remember the saying, measure 3 times, because you can cut only once!   PLEASE ensure you have enough LENGTH in your measurement. Do not measure your "waist" at your hip bones. The waist is at the navel.   The measurements we look for are:   Length: Waist (navel) to ankle Waist (navel) to knee   Around: Waist (where you want the tail to end) Hips (Widest part of your hips) Knees calves (Widest part) Ankles (if you have a larger monofin)

Question 5

Mermaid Tails: It doesn't fit, can I exchange it?"

Accepted Answer

Unfortunately no, we do not accept exchanges at this point. Not unless there was a blatant error in order sizing. So please make sure you measure yourself accurately before you order.

Question 6

Mermaid Tails: What type of Fabric do you use?

Accepted Answer

The mermaid tails are printed onto scuba knit fabric. The fabric has good stretch, and is 200gsm thick

Question 7

Mermaid Tails: Is the fabric as thick as other USA fabrics?

Accepted Answer

The tails made in the USA are using 400gsm fabrics. We use 200gsm fabric. South Africa does not have access to fabric of this thickness, and would have to be imported from the USA. Considering shipping and import duties, and re-export duties, this would inflate tail prices to over $700,  We have made the decision to keep tails affordable, beautiful, and still reliable.

Question 8

Mermaid Tails: Does it come with a monofin?

Accepted Answer

Unfortunately no, you will need to have your own monofin. The monofin recommended are the Mahina monofin or the Finis Wave. We do not recommend small, soft monofins like the Fin Fun. It needs to be large in size, and with a substantially stiff blade.

Question 9

Mermaid Tails: What monofin will fit?

Accepted Answer

Tested monofins: Mahina Lucia Fishfin Finis shooter Finis luna (selected tails only) Finis Wave Fantasea fin 4 (selected tails only   If you would like to customise your tail to fit your monofin, please send an email to info@moonsongmagic.com

Question 10

Mermaid Tails: How do I take care of my Tail?

Accepted Answer

UPDATE: it has been brought to my attention that a large number of public pools in other countries have rough grit surfaces. THESE SURFACES EAT MERMAID TAILS FOR BREAKFAST! Please double check the surface of your pool, and swim at your own risk.   The first thing to remember is that your Tail is a small investment. Try not to be to rough with it, or to force the stretch when putting it on or installing the monofin. Try to avoid standing or hopping on the bottom of a pool. Rinse your tail immediately after swimming, and lay it flat to dry. Do not hang it up, as it may stretch out of its original shape. Be gentle with the seams, and take care of it around rough surfaces. Try to sit on a towel when on land.

Question 11

How long will I wait for my mermaid tail?

Accepted Answer

Construction of the tails will take4 to 5 weeks, but usually be finished sooner. Shipping will add onto this time as well, and will depend on what shipping option you choose. Please see the shipping FAQ

Question 12

Do you ship outside of South Africa?

Accepted Answer

Yes! We now ship our products internationally. Please take note of relevant shipping costs.

Question 13

Do you have a shop that I can visit?

Accepted Answer

Unfortunately, no, everything is handled online. If you have a specific inquiry, please dont hesitate to ask.