Frequently asked questions

Express shipping takes up to 10 days.

DHL shipping: we have adjusted the store to only accommodate express shipping. This is determined by weight and by size of the package.

To support accurate customs assessment, Moonsong Magic issues a commercial invoice / customs receipt that separates physical materials from professional services. On this invoice, 40% of the item value is allocated to physical materials, while the remaining portion represents design, handling, and production services.

In most countries, customs duties are applied only to the materials portion of an order, along with shipping where applicable. This means that, while the full order value reflects the total cost of a custom-made item, only the materials portion is generally considered dutiable.

Example:

If your custom item costs $400 USD, the commercial invoice will list $160 USD (40%) as materials. Customs duties are typically calculated on that $160 USD, rather than the full $400 item value. Shipping charges may also be included in the customs assessment, depending on your country’s regulations.

Customs policies vary by country, and final assessment is always at the discretion of local authorities. This invoice structure is intended to provide transparency and help prevent unnecessary over-taxation of non-material services.

American Duties example of 15%

Example: If your custom item costs $400 USD, the commercial invoice will list $160 USD (40%) as materials. Customs duties are typically calculated on that $160 USD, rather than the full $400 item value. Shipping charges may also be included in the customs assessment, depending on your country’s regulations.

Example:

Order total (excluding shipping): $400 USD

Materials portion (40%): $160 USD

Applicable U.S. import duty rate: 15%

Estimated import duty on materials: $24 USD

Estimated total import duty on a $400 USD purchase: $24 USD

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Refusal by customer to pay assessed fees will result in the return or abandonment of shipment. Packages will not be approved for return if return shipping costs exceed the value of the merchandise. Return shipping costs are often higher than those paid to have the order shipped. Any eligible refund will be forfeited for abandoned packages. Refunds on returned packages will be reduced by shipping costs and any other fees incurred.

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Please familiarize yourself with your Country’s import fees structure and policies to avoid unexpected surprises at delivery.