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  • How long does standard shipping take?
    Standard shipping is no longer the selected option in the store.
  • How long does express shipping take?
    Express shipping takes up to 10 days. DHL shipping: we have adjusted the store to only accommodate express shipping. This is determined by weight and by size of the package.
  • What countries can you ship to?
    Certain countries will not accept standard shipping, and will only allow for a courier. Its best to contact us to check if your country is eligable for standard shipping. America has no problem with standard shipping.
  • Mermaid Tails: How to measure to get the right size?
    Please take special note of the sizing suggestions to get to your accurate measurements. If you are unsure, always size up. Its sometimes best to ask someone to measure for you. Remember the saying, measure 3 times, because you can cut only once! PLEASE ensure you have enough LENGTH in your measurement. Do not measure your "waist" at your hip bones. The waist is at the navel. The measurements we look for are: Length: Waist (navel) to ankle Waist (navel) to knee Around: Waist (Navel) Hips (Widest part of your hips) Knees calves (Widest part) Ankles (if you have a larger monofin)
  • Mermaid Tails: It doesn't fit, can I exchange it?"
    Unfortunately no, we do not accept exchanges at this point. Not unless there was a blatant error in order sizing. So please make sure you measure yourself accurately before you order.
  • Mermaid Tails: What type of Fabric do you use?
    Poly 250gm PFP White Matt Polyester spandex fabric meets the highest quality standards for sublimation technology. The natural benefits of Polyester, makes this product the perfect choice for a sport or swim sublimation base. The hard wearing, quick drying and maximum durability of Polyester creates a crisp matt printed finish, whilst still holding its shape and retention. Weight: 250gm Width: 150cm Composition: 82% Polyester, 18% Spandex
  • Mermaid Tails: Why did you change fabrics?
    The tails made in the USA are using 400gsm scuba weave fabrics. South Africa does not have access to fabric and it would have to be imported from the USA. Considering shipping and import duties, and re-export duties, this would inflate tail prices to over $700, The scuba weave available in South Africa is inconsistent and not what our international clients expect. After research and testing, we have found that our new swimsuite material supplier offers a beter product than scuba weave fabric, and its specialized to accept sublimation printing.
  • Mermaid Tails: Does it come with a monofin?
    Unfortunately no, you will need to have your own monofin. The monofin recommended are the Mahina monofin or the Finis Wave. We do not recommend small, soft monofins like the Fin Fun. It needs to be large in size, and with a substantially stiff blade.
  • Mermaid Tails: What monofin will fit?
    Tested monofins: Mahina Lucia Fishfin Finis shooter Finis luna (selected tails only) Finis Wave Fantasea fin 4 (selected tails only If you would like to customise your tail to fit your monofin, please send an email to
  • Mermaid Tails: How do I take care of my Tail?
    UPDATE: it has been brought to my attention that a large number of public pools in other countries have rough grit surfaces. THESE SURFACES EAT MERMAID TAILS FOR BREAKFAST! Please double check the surface of your pool, and swim at your own risk. The first thing to remember is that your Tail is a small investment. Try not to be to rough with it, or to force the stretch when putting it on or installing the monofin. Try to avoid standing or hopping on the bottom of a pool. Rinse your tail immediately after swimming, and lay it flat to dry. Do not hang it up, as it may stretch out of its original shape. Be gentle with the seams, and take care of it around rough surfaces. Try to sit on a towel when on land.
  • How long will I wait for my mermaid tail?
    Construction of the tails will take 5 to 6 weeks. Shipping will add onto this time as well, and will depend on what shipping option you choose. Please see the shipping FAQ
  • Do you ship outside of South Africa?
    Yes! We now ship our products internationally. Please take note of relevant shipping costs.
  • Do you have a shop that I can visit?
    Unfortunately, no, everything is handled online. If you have a specific inquiry, please dont hesitate to ask.
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