Frequently asked questions

Express shipping takes up to 10 days. DHL shipping: we have adjusted the store to only accommodate express shipping. This is determined by weight and by size of the package.

To support accurate customs assessment, Moonsong Magic issues a commercial invoice / customs receipt that separates physical materials from professional services. On this invoice, 40% of the item value is allocated to physical materials, while the remaining portion represents design, handling, and production services. In most countries, customs duties are applied only to the materials portion of an order, along with shipping where applicable. This means that, while the full order value reflects the total cost of a custom-made item, only the materials portion is generally considered dutiable. Example: If your custom item costs $400 USD, the commercial invoice will list $160 USD (40%) as materials. Customs duties are typically calculated on that $160 USD, rather than the full $400 item value. Shipping charges may also be included in the customs assessment, depending on your country’s regulations. So: Example: Order total (excluding shipping): $400 USD Materials portion (40%): $160 USD Applicable U.S. import duty rate: 55% Estimated import duty on materials: $88 USD Estimated total import duty on a $400 USD purchase: $88 USD America has imposed high tarriffs on South African goods, around 55%. But the 55% will SHOULD NOT be evaulated on the total purchase amout, but on the physical materials portion (40% of the total amount)