Frequently asked questions
How long does standard shipping take?
Standard shipping is no longer the selected option in the store.
How long does express shipping take?
What countries can you ship to?
Certain countries will not accept standard shipping, and will only allow for a courier. Its best to contact us to check if your country is eligable for standard shipping.
Mermaid Tails: How to measure to get the right size?
Please take special note of the sizing suggestions to get to your accurate measurements. If you are unsure, always size up. Its sometimes best to ask someone to measure for you. Remember the saying, measure 3 times, because you can cut only once!
Mermaid Tails: It doesn't fit, can I exchange it?
Unfortunately no, we do not accept exchanges at this point. Not unless there was a blatant error in order sizing. So please make sure you measure yourself accurately before you order.
Mermaid Tails: What are the tails made from?
Generation 1 tails were sprinted on spandex. The tails in the shop (generation 2) are printed on scuba fabric. Its thicker than spandex, but still lighter than neoprene. It does not add extra bouyancy in the water.
Mermaid Tails: Does it come with a monofin?
Unfortunately no, you will need to have your own monofin. The monofin recommended are the Mahina monofin or the Finis Wave. We do not recommend small, soft monofins like the Fin Fun. It needs to be large in size, and with a substantially stiff blade.
Mermaid Tails: What monofin will fit?
The tails are made specifically for the mahina monofin. If you desire a tail to be custom made to a different monofin, you will be charged for tail customization.
Mermaid Tails: How do I take care of my Tail?
The first thing to remember is that your Tail is a small investment. Try not to be to rough with it, or to force the stretch when putting it on or installing the monofin. Try to avoid standing or hopping on the bottom of a pool. Rinse your tail immediately after swimming, and lay it flat to dry. Do not hang it up, as it may stretch out of its original shape. Be gentle with the seams, and take care of it around rough surfaces. Try to sit on a towel when on land.
How long will I wait for my mermaid tail?
Construction of the tails will take 3 to 4 weeks, but usually be finished sooner. Shipping will add onto this time as well, and will depend on what shipping option you choose. Please see the shipping FAQ
Do you ship outside of South Africa?
Yes! We now ship our products internationally. Please take note of relevant shipping costs.
Do you have a shop that I can visit?
Unfortunately, no, everything is handled online. If you have a specific inquiry, please dont hesitate to ask.
Vinyl: What is the vinyl made from?
The vinyl is a clear sheet of plastic that is 800 micron thick. (0.8mm on each side).
Vinyl: why is the vinyl thin?
2000 micron clear vinyl is not manufactured in South Africa and needs to be imported. This isnt readily available, and would cause delays. It also increases mermaid tail production costs and shipping costs.
Vinyl: can I use the tail with no vinyl insert?
YES!! If you purchase the tail without a vinyl insert, we will include a sewn in pocket into your tails fluke to hold the monofin in place.
Vinyl: how will it effect the swimming if there is no vinyl?
Tails with vinyl will be heavier in the water, but the fluke will be held open. Due to the vinyls thickness, the tail will still have beautiful flow and flop in the water.
Vinyl: can I make my own vinyl?
Absolutely! Purchase your vinyl of choice, trace out the fluke shape onto the vinyl, and cut out two fluke shapes. you can use velcro adhesive, or cut small strips into the vinyl to allow for ties to keep the vinyl closed.