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Shipping & Returns

Shipping Policy

SHIPPING

DHL shipping: we have adjusted the store to only accommodate express shipping. This is determined by weight and by size of the package. If you include a vinyl purchase, this will increase the box size, and therefore will substantially increase your shipping. We have included the option to purchase without vinyl to allow for cheaper shipping rates.

If you can not afford DHL shipping, please request to switch to Standard shipping.

Standard shipping will have a rate of $20 - $60 dollars. South African Postal services are very SLOW, but it will get to you you. We will issue you with a tracking number, so that you may keep an eye on its progress. EMS promises to have the item with you within 4 to 5 weeks, but customs may hold and review the package from time to time. So please allow for 4 weeks for the package to get to you. Tracking on standard shipping is erratic.

PLEASE NOTE: Covid restrictions has put further delays on packages. Some packages take 5 or 6 weeks to arrive. Depending on your location.

If you have any issues or questions, please do not hesitate to contact me.

Return & Exchange Policy

Moonsong holds our products to the highest standard. Due to the custom nature of products, we can not perform any exchanges or refunds on any items bought in the store unless there is a strong case. 

Cancellation of orders: you may only cancel your order within 5 days of purchasing from the shop. Please contact us immediately if you wish to cancel. If the tail has already been sent to print, we are unable to refund your purchase.

Moonsong Magic can not be held liable for any damage the item has incurred on route to your destination.

If your package is lost in the postal system, please contact us immediately and we can discuss options. Moonsong Mermaid Tails reserves the right to refuse refunds on parcel lost due to negligence on either the postal service or the buyer not collecting their parcel in time.